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Refund Policy

Zerox Roleplay – Refund Policy

Last Updated: 30 June 2026

Thank you for supporting Zerox Roleplay.

All products sold through the Zerox Roleplay Store are digital goods intended for use exclusively on the Zerox Roleplay FiveM server.

1. No Refunds

All purchases are final. We do not offer refunds, returns, or exchanges.

By completing a purchase, you acknowledge and agree that you immediately receive access to digital content and therefore waive any right to cancel your order where permitted by applicable law.

2. Non-Refundable Purchases

Refunds will not be issued for, including but not limited to:

  • Accidental purchases.
  • Purchasing the wrong item.
  • Changing your mind after purchase.
  • No longer playing on the server.
  • Being banned, suspended, or muted.
  • Server wipes or economy resets.
  • Gameplay balancing or perk adjustments.
  • Server downtime or maintenance.
  • Technical issues on the player's device or internet connection.
  • Failure to read the product description before purchase.

3. Chargebacks

Initiating a chargeback or payment dispute without first contacting our support is considered a violation of our Terms of Service.

Chargebacks may result in:

  • Permanent removal of purchased products.
  • Permanent suspension or ban from Zerox Roleplay.
  • Restriction from making future purchases.

We reserve the right to contest fraudulent chargebacks with the payment provider.

4. Exceptions

Refunds may only be considered if:

  • You were charged multiple times for the same purchase due to a payment processing error.
  • You did not receive your purchase because of a verified technical issue that cannot be resolved by our staff.

Any approved refund or replacement is provided solely at the discretion of Zerox Roleplay, except where otherwise required by applicable law.

5. Support

If you experience any issues with your purchase, please contact the Zerox Roleplay support team through our official Discord server before opening a payment dispute.

We will make reasonable efforts to resolve delivery or technical issues as quickly as possible.